Most senior executives have assessed that their workforce is operating at only 60% to 65% of its potential.
Ken Blanchard Companies
How consistently does your organization deliver desired results?
Let’s face it, every employee was hired to deliver results, whether it’s meeting a sales quota, leading a productive team, or making customers feel important when they contact or visit the office. However, the role managers play has the greatest impact on employees' involvement, commitment, and success.
Everyone wants to be part of a winning team or organization. But it doesn’t happen by accident. It takes knowing what the customers want, leaders setting the direction and tone for their employees, everyone being actively engaged in the business, and employees receiving ongoing support. Last, but certainly not least, it includes everyone celebrating the successes along the way.
Deliver and celebrate consistent performance
High performing organizations have created an environment where their employees thrive. They enjoy getting up and coming to work every day because they feel a part of something big. They feel like a valued partner in the success of the organization, and believe they can make a positive difference. Their leaders are clear about what needs to be accomplished, actively involve them in the business, provide ongoing development and support and regularly celebrate success.
As you reflect on your management team, think about the impact of the following critical success factors on the quality of support they provide to their employees.
Managers need to:
Strive for excellence
Achieving excellence is something that’s been under-valued in organizations for the past several decades. There are a variety of reasons why it’s taken the back seat. But it’s time to bring it back to life, and managers and leaders are the ones who can do it. Their expectations will set the tone for what their team and organization is capable of delivering.
Leaders who aim their teams high and fall a bit short will significantly outperform teams that aim for the targets and come up short. Those who strive for excellence set their goals high, stay focused on the critical few priorities, and continuously improve their approach to the business. In addition, they monitor progress and success, hold people accountable for their contributions and celebrate success.
Highly successful organizations focus on providing a meaningful customer experience. They consistently strive to deliver quality products and relevant services that meet their customers’ needs. In addition, successful organizations have a sound Performance Management Process that makes the difference between delivering mediocre, good, or outstanding performance.
Savvy leaders make sure their teams take full advantage of the entire business year. They ensure strategic priorities are updated, budgets are developed and metrics are established well in advance of the new year. A solid structure allows teams to get off to a strong start and focus on delivering performance each and every month. Leaders know they should never dig a performance hole that they will have to dig their way out of.
Develop high-performing teams
Teams are the most flexible and powerful work unit an organization can have. The synergy and collaboration gained through a team approach has a significant impact not only on performance, but on employee engagement and morale, knowledge sharing, and organizational stability.
High-performing teams--whether functional, cross-functional, or virtual--are given responsibility and authority for running their day-to-day business and are held accountable for delivering performance and contributing to the success of their team and organization. Significantly more can be accomplished when team members pull together, share ideas, and solve problems.
Everyone wants to be part of a winning organization, where each looks forward to coming to work every day. Employees want to work for a leader who values them, is clear about what needs to be accomplished, and actively engages them in the business. They want a leader who provides them with opportunities to learn and grow and recognizes their contributions to the success of the team and organization.
Just imagine what it would be like if all of your employees actively engaged and committed to achieving team and organizational success. Add to that a savvy team of leaders who understand that employees are their most valuable asset, and it is through those employees where customers are served, products and services are delivered, and performance is achieved. Ultimately, you would have created an organization poised to overcome obstacles, successfully compete, and win.