- The roots of effective leadership lie in simple things, one of which is listening. Listening to someone demonstrates respect; it shows that you value their ideas and are willing to hear them.
- The words a leader speaks are important, of course. But how they’re delivered can make all the difference, especially in tough times.
- Solution = Conflict + Collaboration
- Without credible communication, and a lot of it, the hearts and minds of others are never captured.
John P. Kotter
- Followers who tell the truth, and leaders who listen to it, are an unbeatable combination.
- Be a good listener. Encourage others to talk about themselves.
- Listen first. Give your opponents a chance to talk. Let them finish. Do not resist, defend or debate. This only raises barriers. Try to build bridges of understanding.
- Abilities wither under criticism; they blossom under encouragement.
- Most people do not listen with the intent to understand; they listen with the intent to reply.
Stephen R. Covey
- Every employee, not just the senior people, should know how a company is doing.
- Successful people ask better questions, and as a result, they get better answers.
- It’s not leadership by position that allows people to succeed; it’s the capacity to influence the thoughts, the feelings, the emotions and the actions of other human beings.
- Persuasive communication involves enthusiasm, animation, audience participation, authenticity and spontaneity.
John C. Maxwell
- Take the emotional temperature of those listening to you. Facial expressions, voice inflection and posture give clues to a person’s mood and attitude.
John C. Maxwell
- The ear of the leader must ring with the voices of the people.
- Nothing else can quite substitute for a few well-chosen, well-timed, sincere words of praise. They’re absolutely free and worth a fortune.